Crisis is a part of everyday life for many. How we navigate through the de-escalation process is vital, both on a personal level and a professional level. This workshop will offer tips for de-escalation, communication enhancing ideas that can diffuse a crisis situation, and understanding some of the causes of crisis. This will be an interactive workshop where participants will have the opportunity to share their experiences in working through their own crisis situations and experience in helping others to navigate through crisis situations. Participants will complete the workshop with a better understanding of working through crisis situations.